Agenda

08.00 Registration and refreshments

09.00 Chairperson's opening address

Speaker TBA, Quality Care Campaign

Keynote Address

09.30 Continuous improvement, continuous change

• Demographics and changes in services - opportunities and challenges for providers
• Providing services for people living with dementia
• Understanding the factors that make a big difference - excellence in dining services
• Understanding end of life care

Jane Ashcroft, Managing Director Care Services, Anchor Trust & Vice Chair English Community Care Association (ECCA)

10.05 Current regulatory framework - ensuring success through quality ratings, standards and clearly defined outcomes

• The impact of quality ratings
• Provision and commissioning of high quality services
• Inspecting for quality outcomes

Paul Snell, Chief Inspector, CSCI

10.40 Morning refreshments and networking

11.10 Promoting good practice - good quality staff and good quality care

• Identifying good practice - evidence and innovation
• Encouraging the spread of good practice across the care home sector
• Implementing good practice - making a difference to quality for service users
• Working together to promote good practice

Amanda Edwards, Head of Knowledge Services

11.45 Achieving quality whilst meeting your business commitments

• Developing and implementing a total quality management strategy
• Linking service inputs to desired service user outcomes
• Ensuring continuous improvement in your service
• Growing your business through demonstrating quality services

Albert Cook, Managing Director Bettal Quality Consultancy

12.20 Balancing your priorities: turning mistrust and apprehension into partnership and appreciation

• Making outcomes real - tailoring individual outcomes keeping in mind a resident's health, status and overall choices
• Being mature about risk - measuring risk taking against the delivery of quality care
• Coming clean - taking part in building awareness of later life and its difficulties

Dr. Clive Bowman, Medical Director, Bupa Care Services

12.55 Lunch and networking

14.20 Exploring the future of the care village concept

• Exploring the future of the care village concept
• Practical considerations when planning new care homes
• Breaking away from traditional care home environments and locations
• Innovation through creativity and confidence
• The care home of tomorrow

Keith Cockell, Founder & Managing Director Richmond Villages

14.55 How design and architecture can help to deliver a quality service for residents

• Steps to consider when making infrastructure investments
• Current guidelines and possible future requirements for care home design
• Government lobbying and long term investment in care homes
• Case study: Major care home investment project

Avnish Goyal, Managing Director, Hallmark Healthcare  

15.30 Afternoon refreshments and networking

16.00 My Home Life Programme: Meeting the requirements of care home residents - matching quality standards with real life expectations

• Understanding the evidence for what your customer needs
• Examining the evidence for improving residents' quality of life
• Building positive perceptions around your care home
• Supporting change and improvement across the sector

Prof. Julienne Meyer, Director, My Home Life Programme 

16.35 Care home manager perspective - overcoming the challenges of achieving quality to increase home popularity

• Raising community/professional confidence and awareness
• Realising the value in our people
• Evidence based quality assurance systems

Helen O'Leary, General Manager Wood Grange Care Home, Barchester Healthcare

17.10 Chairperson's closing remarks

17.20 Close of conference  

© CMPI information 2008.
This programme may change due to unforeseen circumstances.
CMP Information reserves the right to alter the venue and/or speakers